What Is Human Systems Management

By Human Systems, we mean any organizational system in which the role, impact, and reaction of the human element are of critical importance. Human Systems Management encompasses much of what Human Resource Management has become, and more. In it, the HR function is re-creating, redefining, and essentially retuning for the Post-Modern and Information Ages. The system may be exclusively human (e.g., the process of team building) or sociotechnical (i.e., the interaction of people and technology). It may involve the redesign of work or the design of new pay systems to improve employee satisfaction and organizational performance.

The key element is, and always will be, the human element. The desired outcome is twofold: improved individual and organizational performance. As shown below, the core is business strategy.

A representation of the relationship among business strategy, human systems strategy and organizational performance.

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